FAQ
1. General questions
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
Can I change my order?
We can only change orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please reach out to support through the "Contact Us" link.
Where do you ship?
We currently ship in the United-States only.
For shipping outside of these countries, please reach out to our support through the "Contact Us" link.
How long does it take to ship my order?
Once you've placed your order, it usually takes 48 to 72 hours to process it for delivery.
Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:
- United-States: 1-4 days
2. Payment
What payment methods do you accept?
You can purchase on our website using a debit or credit card.
We additionnaly offer support for PayPal.
You can chose these payment methods at checkout.
Which currency will I be charged in?
We currently only support the following currencies for charging our customers in their local currencies: USD
Do you offer 3 or 4 times payment option?
We accept 3 times payment thank to our partner Affirm.
You will be able to chose that payment option on checkout.
3. Shipping
Do you offer fast shipping?
Currently we do not, but please contact us for any concerns regarding your order.
How can I track my package?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
4. Returns
Do you accept returns?
We do not accept returns, but please contact us if there is an issue with your item.
5. Other questions
Do you have physical stores?
We currently don't have any physical stores under our brand name. However, we do have several distributors:
-Cecy's Gallery in Durham NC
-Hometown in Durham NC
-The Artisan Market At 305 in Durham NC
-Deco Raleigh in Raleigh NC
Is there a warranty?
We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request
If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed.